Your ITSM and ITIL source

ITIL Processes

The ITIL processes within IT Service Management ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner.

IT Service Management

IT service management is performed by IT service providers through an appropriate mix of people, process and information technology

ITIL Foundation

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle

Best Management Practice

Best Management Practice is the overarching brand that umbrellas multiple Cabinet Office best practice products.

In Richard Stiennon’s recent article he stated that:

“Gartner’s 11,000 clients are the largest organizations in the world and Gartner acknowledges that 80 percent of them are late-adaptors. They are much more likely to buy from HP, IBM, or Oracle than from a start-up with the most cutting-edge solution.”

ITIL Qualification Scheme

ITIL Foundation

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used i
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ITIL Intermediate Level

ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifi
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ITIL Expert Level

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Sch
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ITIL Master Qualification

The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods and techniques from ITIL in the w
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  • Incident management  is a term describing the activities of an organisation to identify, analyze, and correct hazards to prevent a future re-occurrence.
    Incident management, IT Guy
  • Problem Management is the process responsible for managing the lifecycle of all problems.
    Problem Management, Anonymous
  • Change management is an approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state.
    Change management, Dude
  • Release management is the process of managing software releases from development stage to software release. Release Management software also provides the added benefit of applying central governance and auditing over releases before decision-makers approve releases to production.
    Release management, IT Manager